This Privacy Policy is an integral part of the Terms of Use of Gowagr Android, Gowagr Apple, and www.gowagr.app (jointly referred to as "our services"). It governs how Gowagr ("Gowagr," "we," "our," "us")—including its affiliates and subsidiaries—collects, uses, stores, protects, and discloses the information obtained through the use of Gowagr services.

Your privacy is of utmost importance to us, and we are committed to ensuring the confidentiality, integrity, and security of your personal data when you use our website, mobile services, and digital platforms.

"Personal data" means information that alone, or when in combination with other information, may be used to readily identify, contact, or locate you, such as name, address, email address, passwords, payment information, phone number, and banking information. We do not consider personal data to include information that has been de-identified so that it does not allow a third party to easily identify a specific individual.

"User" means an individual who uses our services and has agreed to the Terms of Use.

Consent

By accessing or using our services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Information We Collect and Use

For purposes of this Policy, "Personal Data" is any information that identifies, relates to, or describes, directly or indirectly, an individual or household. In the course of operating our services, we collect and use your personal data to deliver our services, comply with legal requirements, address your inquiries, offer customer support, enhance our offerings, fulfill our contractual obligation and maintain our relationship with you. This Privacy Policy applies to our services but we do not exercise control over third party sites displayed or linked from within our various services. These other sites may place their cookies, or other files on your device, collect data or solicit personal data from you. We do not control these third-party websites and we are not responsible for their privacy statements. Please consult such third parties' privacy policies.

Information We Collect and Use

Personal Data we may collect includes:

Full Name
Email Address
Residential Address
Telephone Number
Gender
Face Capture
Age
Government issued ID
Bank Details
BVN/NIN Data
Transaction Data

Information Provided by Other Users

Other users may provide us with your personal identifiers (such as your email address) or other relevant information to invite you to use our services or share content with you. We will only use this information for the purposes for which it was provided.

Information We Collect Automatically

When you use our services, we automatically collect certain data, including:

Device Information: Device model, operating system version, unique identifiers, and related data.
Usage Information: Interactions with features, session duration, and engagement with specific content.
Browsing Information: Referring URL and areas you visit within our services.
IP Address: For monitoring usage patterns and improving security.
Location Information: With your consent, real-time geo-location data through GPS, Wi-Fi, and other sensors. This helps enhance app features, provide location-based services, and improve your user experience.
Behavioral Analytics: To understand user preferences and improve services.

Use of Cookies and Tracking Technologies

We use cookies, device identifiers, and analytics tools to:

Improve service performance and user experience
Deliver personalized content and recommendations
Monitor security and detect fraud.

You can manage your preferences in device settings. Note that disabling certain features may affect functionality.

Managing Your Information

You have control over the data you share with us. You may:

Adjust app permissions in device settings
Opt-out of location tracking (if applicable)
Manage cookies and tracking preferences

You can manage your preferences in device settings. Note that disabling certain features may affect functionality.

Changes to This Privacy Policy

We may update this Policy periodically to reflect changes in technology, law, or data practices. Updates will be communicated via our services or other appropriate channels.

Your Rights

As a data subject, you have the right to:

Access personal data we hold about you
Rectify incorrect or inaccurate data
Restrict processing in certain circumstances
Object to processing for marketing purposes
Request erasure of your data ("right to be forgotten")
Withdraw consent to data processing

You can manage your preferences in device settings. Note that disabling certain features may affect functionality.

To exercise these rights, email us at support@gowagr.com
Complaints to NDPC can be sent to info@ndpc.gov.ng

Marketing and Communication

We only send marketing or newsletter communications with your consent. You may opt out anytime by clicking "unsubscribe" at the bottom of our emails.

Information Sharing

Within Our Organization: With affiliates, subsidiaries, and joint venture partners.
Legal and Similar Disclosures: With law enforcement, courts, or advisors when required by law or good-faith belief.
With Consent: With third parties whenever you authorize such sharing.

Security of Your Information

We take steps to ensure that your information is handled securely and in accordance with this Privacy Policy. We use Encryption, Role-based Access and Two-Factor Authentication to ensure security of your personal data.

Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure.

By using our services or providing personal data to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the website. If we learn of a security system breach, we may attempt to notify you electronically by posting a notice on our services or by sending an email to you. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please notify us at support@gowagr.com.

Privacy of Children

No one under the age of 18 is permitted to use our services or provide personal data. If we discover such data, it will be deleted immediately, and the account terminated.

Updating Your Information/Contact

No one under the age of 18 is authorized to submit any information, including personal data, on our services. Under no circumstances may anyone under the age of 18 use the Service. If you learn that your child has provided us with personal data without your consent, you may alert us at support@gowagr.com

If we learn that we have collected any personal data from children under 18, we will promptly take steps to delete such information and terminate the child's account.

Data Retention

We implement industry-standard security measures, including encryption, access controls, and regular audits, to protect your data. While we take all necessary precautions, we acknowledge that no online system is entirely secure. We retain user data for 4 years on Gowagr Android & Gowagr Apple and for 2 years on www.gowagr.app to provide services and comply with legal obligations.

Account Deactivation and Deletion

If you no longer desire to use the services on our services, you may deactivate or delete your account by sending us an email at support@gowagr.com. Deactivating your account puts your account on hold and is the same as telling you not to delete any information because you might want to reactivate your account at some point in the future. When you delete an account, you are requesting that your account and the information stored therein be permanently deleted from our database. You should only delete your account if you are sure you never want to reactivate it. Please note that certain data you have provided may continue to exist in aggregate form that cannot be used to identify you.

Changes to Our Privacy Practices

We may revise this Privacy Policy, so review it periodically. Posting of Revised Privacy Policy. We may update this privacy policy to reflect changes to our information practices. If we make any change in how we use personal data we will notify you by email (sent to the e-mail address specified in your account) or using a notice on our services before the change becomes effective. We encourage you to periodically review this page for the latest information on our privacy practices. New Uses of personal data. Occasionally, we may wish to use personal data for purposes not previously disclosed in our Privacy Policy. If our practices regarding previously collected personal data change in a way that is materially less restrictive than stated in the version of this Privacy Policy in effect at the time of data collection, we will make reasonable efforts to notify you of such changes. However, we are not required to notify you of changes to de-identified data or if we obtain your consent for the new purpose.