What can we help you find

How do I withdraw from my account?

Go to your Wallet, select Withdraw, enter your bank account details or Crypto wallet address. Withdrawals typically process instantly or within a few hours. You must have completed KYC verification and ensure the bank details or crypto wallet address are correct.

Can I withdraw into an account with a different name?

No. For security and anti-fraud compliance, you can only withdraw to a bank account that matches your verified Gowagr account name. If there's an error in your name, please contact support@gowagr.com for help.

What's the minimum deposit and withdrawal amount?

The minimum deposit for the NGN wallet is ₦200, and $1 for the USDT wallet. The minimum withdrawal is ₦500 (NGN) or $1 (USDT).

What are the fees?

A 1% deposit fee applies (minimum ₦5, capped at ₦1,000). Withdrawal fees are a flat ₦20 for Naira withdrawals. Crypto network fees may also apply for USDT withdrawals. Always check the current fee before you complete your transaction.

Can I deposit more than once into the same generated account?

No. Deposit accounts are valid for one-time use only. If you mistakenly deposit into a used account, your funds will be refunded between immediately to 7 working days. Kindly reach out to the support as soon as possible.

What network should I use to deposit USDT?

Please use the BEP20 network when depositing USDT. Using the wrong network may result in lost funds.

What currencies does Gowagr support?

Gowagr currently supports only Naira (₦) and USDT wallets. You can switch between them anytime in your wallet tab. When you switch, all market prices and balances are displayed in that currency. You can also convert your currencies between wallets directly.

Can I migrate funds between my Naira and USDT wallets?

Yes. Go to your Wallet, select "Convert", and choose how much you'd like to move. Migration is instant, and your new balance appears in the target wallet.

Why is my deposit not reflecting?

Sometimes payment processors take a few minutes to confirm transactions. If it's been longer than 15 minutes, confirm that your payment was successful. Check your transaction history in the Gowagr app. Contact in-app support with your transaction receipt and session ID.

What is KYC and why do I need it?

KYC (Know Your Customer) is a simple identity verification process that helps us confirm you're a real person. It keeps your account safe and ensures Gowagr complies with financial regulations.

My verification page isn't loading. What should I do?

Please reach out to customer support. We'll investigate and guide you on how to proceed or complete verification via an alternate route.

How long does manual verification take?

Manual verification typically takes 2 to 4 working days. Delays may occur during peak periods, but our team works to review every submission as quickly as possible.

I forgot my password. How do I reset it?

Tap "Forgot Password" on the login screen or in the "Change password" section of your account settings. Enter your registered email, and we'll send you a link or OTP to reset your password safely.

How do I secure my Gowagr account?

To protect your account, use a strong, unique password. Enable PIN or biometric login. Never share your login or OTP with anyone. Always verify official messages come from Gowagr. Gowagr will never ask for your password or PIN via DMs or calls.

What should I do if I suspect unauthorized activity?

Change your password. Contact in-app support or support@gowagr.com.

How do I contact support?

You can reach the support team through: in-app live chat or via email at support@gowagr.com. Support is available to help with your issues.